Privacy Policy

Last Updated: May 13, 2026

At Royal Radiance (royalradiance.com.pk), we respect your privacy and are committed to protecting the personal information you provide when you browse our website, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

• Your full name
• Phone or mobile number
• Email address
• Billing and shipping address
• Order details and purchase history
• Payment-related information, such as bank transfer confirmation or payment proof
• Information you provide when contacting our customer support
• Website usage and browsing information

We collect information that is reasonably necessary to process your orders, arrange delivery, verify payments, provide customer support, communicate with you, and improve our website and services.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and confirm your orders
• To arrange delivery of your orders
• To verify payments made through bank transfer
• To contact you regarding your order or delivery
• To provide customer support
• To respond to your questions and requests
• To improve our website, products, and customer experience
• To understand website traffic and visitor behavior
• To send relevant updates, offers, or marketing communications where applicable
• To detect, prevent, and address fraudulent, unauthorized, or potentially harmful activity

3. Order & Delivery Information

When you place an order through our website, we use the information you provide to process and deliver your purchase.

This may include sharing necessary delivery information, such as your name, phone number, and shipping address, with our selected courier or delivery partners, including Leopards and TCS, when required to fulfill your order.

We only share information that is reasonably necessary to complete the delivery and provide the requested service.

4. Payment Information

Royal Radiance currently offers Cash on Delivery (COD) and Bank Transfer as payment methods for eligible orders.

For Cash on Delivery orders, payment is collected in cash by the courier when the order is delivered.

For Bank Transfer orders, customers may manually transfer the required amount using the bank account details provided during the checkout process. Customers may also be asked to provide a payment receipt or screenshot so that Royal Radiance can verify the payment before processing or dispatching the order.

Royal Radiance currently does not accept credit card or debit card payments directly through the website.

We do not collect or store credit card or debit card information through our current checkout process.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, understand visitor behavior, improve our website, and support advertising and marketing activities.

We may use services and technologies including:

• Google Analytics – to understand website traffic and visitor behavior.
• Meta/Facebook Pixel – to measure advertising performance and help us show relevant advertisements.
• TikTok Pixel – to measure advertising and website activity associated with TikTok campaigns.

These services may collect information about your device, browser, pages visited, actions taken on our website, and other usage information in accordance with their respective privacy policies.

You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. WhatsApp & Customer Communication

We may use WhatsApp to communicate with customers regarding orders, customer support, product inquiries, payment verification, and other service-related matters.

Our customer support WhatsApp number is:

0325-9229482

When you contact us through WhatsApp, the information you provide may be processed by WhatsApp/Meta in accordance with their applicable privacy policies and terms.

7. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share limited personal information with trusted service providers when necessary to operate our business and provide services to you. This may include:

• Courier and delivery companies
• Banking or financial institutions when necessary to verify a bank transfer
• Website hosting and technical service providers
• Analytics and advertising platforms
• Customer communication and support services

We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant service.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, verifying payments, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal or business requirements.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on applicable laws and circumstances, you may request information about the personal data we hold about you. You may also request that inaccurate information be corrected or that your personal information be deleted where applicable.

You may contact us regarding concerns about how your personal information is collected or used.

To make a privacy-related request, please contact us at:

Email: admin@royalradiance.com.pk

11. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children for the purpose of creating accounts or processing orders.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties. These third-party services may have their own privacy policies and terms.

Royal Radiance is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date. We encourage you to review this page periodically for the latest information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Royal Radiance
Website: royalradiance.com.pk
Email: admin@royalradiance.com.pk
WhatsApp: 0325-9229482

Last Updated: May 13, 2026