Return & Exchange Policy

We want you to love your jewelry. If there is an issue with your order, please review the following return and exchange policy carefully.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged once the seal has been broken or the product has been worn:

• Earrings
• Jhumkas
• Tops
• Nose Pins
• Any ear or nose piercing products

No exceptions will be made for these products once the seal is broken or the item has been worn.

Items Eligible for Return

The following jewelry items may be returned, provided they meet all the return conditions listed below:

• Jewelry Sets / Necklace Sets
• Rings / Jump Rings
• Bracelets
• Anklets

Return Conditions

To be eligible for a return, all of the following conditions must be met:

• The return request must be made within 7 days of delivery.
• The product must be unused and unworn.
• The product must be returned in its original packaging.
• All original tags, pouches, and packaging must be included.
• The product must be in its original condition and free from signs of use, damage, or alteration.

Unboxing Video Requirement

An unboxing video is mandatory for claims involving a damaged, defective, or incorrect item.

Please record a clear, continuous unboxing video when opening your parcel. The video should clearly show the package, shipping label, and the product received.

Without an unboxing video, we may not be able to verify or approve a claim for a damaged, defective, or incorrect item.

Sale & Discounted Items

Items purchased on sale, during a discount, or under a promotional offer cannot be returned or exchanged.

Exchange Policy

We offer exchanges for eligible products within 7 days of delivery, subject to the product meeting our return conditions.

Customers may request an exchange for a different size or design, where available.

Return courier charges of Rs. 200 will be paid by the customer for an exchange request.

Exchange requests are subject to product availability. If the requested size or design is unavailable, we may offer an alternative solution where applicable.

Refund Policy

Once we receive your returned product, our team will inspect it to ensure that it meets the return conditions.

If the return is approved, the refund will be processed within 5–7 working days after the product has been received and checked.

Refunds may be provided through:

• Store Credit, or
• Bank Transfer

The applicable refund method will be confirmed with you when your return is approved.

How to Request a Return or Exchange

To start a return or exchange request, please contact us on WhatsApp within 7 days of receiving your order.

Please send us:

• Your Order Number (#)
• A clear description of the issue
• Your unboxing video, if the item is damaged, defective, or incorrect

WhatsApp: 0325 9229482

Important Information

We strongly recommend checking your order as soon as it is delivered. Please do not wear, wash, alter, or otherwise use an item if you believe it may need to be returned or exchanged.

Returns and exchanges that do not meet the conditions mentioned in this policy may be rejected.

If you have any questions regarding a return or exchange, please contact us on WhatsApp and our team will assist you.